We ship our frames with a specially-designed packaging system that is superior to standard cardboard corners. The frame is wrapped in foam padding and bound to a cardboard suspension pad that allows two inches of space to cushion the frame within its shipping box.

Upon placing your order, our shipping process initiates within 24 hours. We aim to dispatch your item within 4 to 5 business days, ensuring a swift transition from purchase to shipment. Our dedicated team works efficiently to meet this timeline, providing you with a timely and seamless delivery experience. Please reach out to our Customer Service Team at Azadeh.art.advisory@gmail.com or chat with a customer care representative if you have questions or concerns.

Rush Shipping is an option - this provides 2 business day shipping for your order. Note: upgrading to rush shipping will reduce your shipping time, the time needed to build your custom order remains the same.

Typically, we ship UPS Ground for the US 48 contiguous states. We do offer upgraded shipping services if you require faster shipping. Oversized packages will ship through a freight service and are not available for expedited shipping.

You will receive an email once your order has shipped with a tracking number through UPS, FedEx or USPS. Orders to Hawaii, Alaska, Puerto Rico, U.S. Virgin Islands, Guam and Canada will receive tracking numbers through the U.S Postal Service. International orders can be tracked through USPS Priority International.

For a refund or replacement, please email Azadeh.art.advisory@gmail.com

For more information on returns, please refer to our Return Policy.

Processing a refund can take up to 7-10 business days.

Please note that since our products are custom-made, once your order has begun production, it may not be possible to edit or cancel. Please contact Customer Care at azadeh.art.advisory@gmail.com with your order information to see whether it's possible to update or cancel your order.